Here is a translation effort by me on ITIL v3 Framework:
ITIL - सूचना प्रौद्योगिकी आधारभूत ग्रन्थालय
1. Service Strategy - सेवा कार्यनीति
i. Service Portfolio Management - सेवा संविभाग प्रबंधन
ii. Demand Management - मांग प्रबंधन
iii. Financial Management - वित्तीय प्रबंधन
iv. Supplier Management - पूर्तिकर्ता प्रबंधन
2. Service Design - सेवा प्रारुप
i. Service Catalogue Management - सेवा सूची प्रबंधन
ii. Service Level Management - सेवा स्तर प्रबंधन
iii. Risk Management - खतरा प्रबंधन
iv. Capacity Management - योग्यता प्रबंधन
v. Availability Management - उपलब्धता प्रबंधन
vi. Service Continuity Management - निरन्तर सेवा प्रबंधन
vii. Information Security Management - सूचना सुरक्षा प्रबंधन
viii. Compliance Management - अनुपालन प्रबंधन
ix. Architecture Management - वास्तुशिल्प प्रबंधन
x. Supplier Management - पूर्तिकर्ता प्रबंधन
3. Service Transition - सेवा अवस्थांतर
i. Service Asset and Configuration Management - सेवा सम्पत्ति तथा समाकृति प्रबंधन
ii. Service Validation and Testing - सेवा मान्यकरण तथा परीक्षण
iii. Evaluation - मूल्यांकन
iv. Release and Deployment Management - मुक्ति तथा प्रस्तरण प्रबंधन
v. Change Management - परिवर्तन प्रबंधन
vi. Knowledge Management - ज्ञान प्रबंधन
4. Service Operation - सेवा परिचालन
i. Event Management - घटना प्रबंधन
ii. Incident Management - घट् प्रबंधन
iii. Problem Management - समस्या प्रबंधन
iv. Request Fulfillment - निवेदन संतृप्ति
v. Access Management - अभिगम प्रबंधन
5. Continual Service Improvement - निरन्तर सेवा सुधार
i. Service Level Management - सेवा स्तर प्रबंधन
ii. Service Measurement and Reporting - सेवा माप तथा प्रतिवेदन
iii. Continual Service Improvement - निरन्तर सेवा सुधा
5 comments:
From where did you get Architecture Management and Compliance Management in the Service Design book. No such processes are described in the book though there is some vague advice on the subject. Even Risk Management is considered a generic process not described in detail.
Good Start! At least somebody thought about it. Big efforts needed here.We have to develop a easy lingo rather than Sanskritize translations, for practical usage.
If IT Services have to fulfill Millinium Development Goals we need to focus on vernacular adaptations of Standards.
Looking Froward for more people joining in.
I have been working with ITIL for almost 10 years now, finding a lot of thoughts of collections of processes. I think it is great and a good start.
However, since ITIL is mostly a recommendation on what you should do it is very interesting to find more information on how the processes actually are implemented in the daily work.
very nice!!!
series of videos should be published in easy understandable hindi language on ITIL and other courses.
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